Insights
Rush uncovers the most valuable and actionable information held across data sources and customer interactions to build a detailed picture of your customers’ needs. Pinpointing the specific areas that will make the planning, targeting and execution of programmes more effective – then exploiting them at every opportunity.
Recall Campaigns
Recall campaigns are an integral part of the CRM programmes that Rush develops for clients, Every communication made with a customer is targeted, memorable and delivers an efficient and cost-effective response.
Customer Care
From creative and production, through to measurement and analytics, Rush manages and implements customer care strategies for automotive clients, providing marketing solutions throughout the aftersales journey.
About Us…
Rush is the leader in connected customer care for the automotive sector.
With supply chains under pressure and customers demanding new technology plus ever-improving service standards (5% more influential than purchase experience in maintaining loyalty), these are turbulent times for OEMs.
In this environment, having a complete, data-driven view of your customer is more vital than ever. So that you can ensure their relationship with your brand is a positive experience at all stages of the customer journey.
It is this resource that Rush provides. We have over 25 years’ experience of providing memorable customer care solutions for OEMs, in Europe and around the world.
What we do…
Simply, we make every customer interaction count; as memorably, efficiently and cost effectively as possible. We offer bespoke solutions to individual OEM requirements in a fast-changing market, built on powerful customer insight and segmentation techniques.
Our product marketing and recall programmes reflect the centrality of customer care to the automotive industry, interacting seamlessly with CRM and other data-driven programmes and designed to ensure complete visibility and fast, granular reporting.